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1. No refunds: ATC has a strict no refund policy, which means they do not offer cash refunds for their events or training.

2. Credit towards another event/ training: Instead of a refund, if an event/training for which a learner is registered is canceled or if the learner is dissatisfied with an event, they will receive a credit to their account.

3.  Registration for another event: If a learner receives a credit due to a canceled event or dissatisfaction, they can use that credit to register for another event.

   1. Payment for events exceeding the credit: If the cost of the new event is higher than the credit amount, the learner will be required to pay the difference between the credit and the event price.

   2. Credit remaining for events costing less: If the cost of the new event is lower than the credit amount, the remaining credit will be applied towards another event in the future.

4. No completion certificate for dissatisfaction: If a learner is dissatisfied with an event they attended and want credit, they will not receive a completion certificate for that particular event/training.

5. Time frame for credit usage: Learners must register for another event within 30 days of the cancellation or within 30 days of the completion of an event with which they are dissatisfied.